Shipping policy

Domestic (Within the UK)

1. Delivery Time:

• Standard Delivery: 3–5 working days.

• Express Delivery (if available): 1–2 working days.

2. Shipping Fees:

• Orders under £100: £3–£5 (depending on package weight).

• Free shipping on orders over £50.

3. Courier Services:

• Most businesses use services like Royal Mail, DPD, Hermes, or Evri.

4. Tracking:

• Standard delivery may or may not include tracking.

• Express delivery typically includes tracking information, which is provided once the order is dispatched.

5. Delivery Restrictions:

• Some restricted or remote areas (e.g., Channel Islands, Highlands, and Islands of Scotland) may incur additional charges or take longer for delivery.

International Shipping

1. Delivery Time:

• Europe: 5–10 working days.

• Rest of the World: 10–15 working days (subject to customs clearance).

2. Shipping Fees:

• Calculated based on destination and package weight, typically starting at £10–£15.

• Free international shipping on orders over £100 (optional policy).

3. Customs and Duties:

• Customers are responsible for any customs fees, import taxes, or duties applicable in their country.

• Businesses should include a disclaimer about these potential fees.

4. Courier Services:

• Common options include DHL, UPS, FedEx, or Royal Mail International.

5. Tracking:

• All international shipments should include tracking for transparency and customer peace of mind.

6. Delivery Restrictions:

• Some countries may have restrictions on importing cosmetics and beauty products. Ensure customers are aware of these potential issues.

 

General Policies

• Order Processing Time:

• Most orders are processed within 1–2 working days.

• Delays:

• Shipping times may vary during busy periods like holidays or due to unforeseen circumstances (e.g., strikes, extreme weather).

• Returns for Undeliverable Packages:

• If a package is returned due to an incorrect address or failure to pay customs fees, customers may need to cover additional reshipping costs.

• Sustainability (Optional):

• Consider offering eco-friendly or carbon-neutral delivery options.