FAQs

Frequently Asked Questions (FAQs)

 

1. What skincare products do you offer?

 

We offer a wide range of products, including cleansers, moisturisers, serums, face masks, and  tailored to various skin types and concerns like acne, aging, dryness, and sensitivity.

 

2. How do I choose the right product for my skin type?

 

We recommend starting with a skin assessment. You can use our online skin quiz or consult our experts to find products best suited to your skin type and goals.

 

3. Are your products cruelty-free and vegan?

Yes, all our products are cruelty-free, and many are vegan. Check individual product labels for specific details.

 

4. Can I use your products if I have sensitive skin?

Absolutely! We have a dedicated range for sensitive skin, free from common irritants like parabens and sulfates. Our products are also popular for children and toddlers. Some of our products have fragrances.

 

5. How long will it take to see results?

This depends on your skin concern and the product used. Some products, like moisturizers, provide immediate effects, while others, like serums for hyperpigmentation or anti-aging, may take 4–6 weeks for noticeable results.

 

6. Do you offer consultations?

Yes! We provide virtual and structured physical consultations with skincare specialists to create a personalised routine for you.

 

7. Are your products safe for pregnant or breastfeeding women?

We have a selection of products that are safe for pregnancy and breastfeeding. Check the product description or contact our team for guidance.

 

8. How should I layer my skincare products?

A general rule is to layer from thinnest to thickest consistency:

1. Cleanser

2. Serum

3. Moisturizer

4. Sunscreen (morning only)

Check out skincare pyramid for references. 

 

9. Do you ship internationally?

Yes, we ship worldwide. Delivery times and fees depend on your location.

 

10. What is your return policy?

We offer a 30-day return policy for unopened and unused products. For faulty or damaged items, please contact us within 7 days of delivery.

 

11. Can I cancel my order?

You can cancel your order within 24 hours if it has not yet been dispatched. Please contact our support team for assistance.

 

12. Do you offer discounts or subscriptions?

Yes! Sign up for our newsletter to receive exclusive discounts, and check out our subscription plans for regular deliveries and extra savings.

 

13. How can I contact you?

You can reach us via email, phone, or live chat. Visit our Contact Us page for details.